FAQ'S & Shipping

Refunds and Exchanges - Ready to send garments
We are sure you will love your purchase from Cry Cry Cry, however, if there is any problem, the first step is to get in touch with us by email - crycrycryclothing@gmail.com

We offer refunds or exchanges on all full price items, sale items are considered final sale and can not be exchanged or refunded. All returned items must be in new condition, worn only to try on. Return shipping is at your own expense, we recommend using a traceable shipping method to return your order as we do not accept responsibility for returns that are lost or damaged in transit.

If you wish to exchange or return your item from Cry Cry Cry please contact us within 14 days of the date of purchase. Refunds will be provided via the payment method used at purchase.

Refunds and Exchanges - Custom made items
We take great care when making your custom garments to ensure they fit to your measurements, to help us do this we ask you take your measurements carefully and follow our size guide to a T. If in doubt we highly recommend getting someone who has dressmaking experience to take your measurements for you. When you first receive your custom made garment please try it on to see the fit. 

We do not offer refunds or exchanges on custom made styles as these are pieces made to order specifically for you. If a custom made garment differs greatly from the provided measurements (we allow a tolerance of 2cm) we will of course alter it to fit the measurements. 

If your measurements fluctuate over the course of the design and making process Cry Cry Cry is not liable for this. If an alteration is possible this will be charged in addition to the making and fabric cost. 

Shipping - New Zealand
We ship all our orders with NZ Courier, once ready, orders will be delivered within 2 - 4 business days. If you wish to track your item, or have not received your order within 5 business days please get in touch. 

Shipping - International
If you live outside of New Zealand and would like to purchase one of our ready to wear items or a custom made style please get in touch with us by email - crycrycryclothing@gmail.com and we will let you know the price of shipping to your country and process your order manually. Please note we only send items via international courier as they are precious handmade goods and we do not want them to get lost!

Thank you!